What is Helen’s approach to mediation?
Mediation is…
a voluntary process in which an impartial facilitator helps parties understand what is at stake in the conflict and make decisions together.
Mediation is a good choice for parties who are motivated to resolve the conflict and can fully engage in the process in good faith. Mediation can be particularly useful when parties want to preserve or even strengthen their relationship. Even when mediation does not result in an agreement, parties can get clarity on what is at stake for themselves and for others.
Helen creates…
an environment in which the parties can express what is most important to them, communicate constructively with one another, and engage in creative and collaborative problem-solving that flows from what is most important to each party.
Helen provides structure to the mediation process and uses various techniques to expand understanding and maximize potential solutions. With Helen’s support, parties decide how to resolve their conflict in a way that fully respects each other’s needs.
photo by Mario Dotti
Helen mediates…
a variety of workplace conflicts, including:
Conflict between supervisor and employee
Disagreement between managers
Tension among staff or within a board
Difficult behaviors
Conflict over roles and responsibilities
Grievance or complaint filed by an employee
“I have seen Helen skillfully facilitate conversations around complex employment issues and earn the respect and trust of multiple stakeholders with diverse views. She is particularly effective in taking a wide-ranging, nuanced conversation and quickly identifying major themes and patterns, zeroing in on areas where there is still disagreement and highlighting areas where there is common ground.”
— Director of university-based program
“I appreciate the arc of transformation that occurred during our sessions.”
— Nonprofit leader